1. Purpose
Baei Inc. is committed to maintaining a safe, lawful, and compliant platform. This Complaints & Content Removal Policy outlines the process for reporting and addressing complaints related to user-generated content, including but not limited to intellectual property concerns, non-consensual content, or violations of applicable laws and platform policies.
This Policy operates alongside, and independently from, our Terms of Service, Acceptable Use Policy, and Anti-Human Trafficking Policy. Where this Policy is stricter, it controls.
2. How to Submit a Complaint
Users or third parties may submit complaints regarding content on our platform through the following methods:
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Report Content: Use the Report Content control within the relevant profile, session, or experience when it is available.
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Mailing Address: Baei Inc., 251 Little Falls Drive, Wilmington, County of New Castle, 19808 Delaware USA
To ensure prompt handling, complaints should include:
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Full name and contact information of the complainant
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URL(s) or specific location of the content in question
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Description of the issue and reason for the complaint
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Any supporting documentation, including screenshots, dates, timestamps, or other evidence, if applicable
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Whether you are depicted in the content and, if so, how we can verify your identity
Do not send illegal imagery or unnecessary sensitive personal information by email. Provide enough information for us to locate the material, and we will give further instructions if needed.
3. Complaint Review Process
Upon receipt of a complaint, Baei Inc. will:
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Acknowledge receipt of the complaint, typically within 24 to 48 hours
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Conduct an internal review of the reported content
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Take appropriate action based on the findings and applicable policies
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All reported complaints will be resolved within 5 business days.
Complaints will be resolved within five business days.
All complaints are reviewed by trained personnel to ensure compliance with legal and card network requirements. We may contact the reporter or affected person for information needed to complete the review.
4. Content Removal Timeline (5 Business Days)
Baei Inc. will review and take appropriate action on all valid complaints within five (5) business days of receipt.
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Removal or disabling access to the reported content
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Requesting additional information from the complainant
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Suspending or terminating accounts involved in policy violations
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Referral to a service provider or appropriate authorities
If immediate action is required due to legal or safety concerns, content may be removed sooner. If a review yields evidence of illegal content, we will immediately remove or disable access to that content and take other appropriate action.
5. Prohibited Content
The platform strictly prohibits content that:
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Violates any applicable laws or regulations
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Involves non-consensual or exploitative material, including intimate or sexualized depictions of a person shared without that person’s valid consent
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Depicts, sexualizes, or otherwise involves a minor
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Infringes on intellectual property rights, or uses another person’s name, image, voice, or likeness without authorization
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Promotes or facilitates human trafficking, abuse, or illegal activity
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Consists of sexually explicit visual depictions, which the Services do not permit
Any such content will be removed promptly upon detection or notification.
Requests From a Person Depicted in Content
Any person depicted in content may ask us to remove that content. Once a request is received, we will use a reasonable process to confirm the requester’s identity and determine whether valid consent was obtained for the depiction and its distribution.
If valid consent cannot be established, or the person depicted demonstrates that consent is void under applicable law, we will immediately remove or disable access to the content. If there is a genuine legal dispute about whether consent remains valid, we may maintain the restriction while the dispute is reviewed.
6. Record Keeping & Compliance
Baei Inc. maintains records of all complaints and actions taken in accordance with applicable legal and regulatory requirements, including card network rules.
We may preserve relevant content, account information, reports, and review records as needed to investigate a complaint, enforce our policies, prevent harm, comply with law, or respond to lawful process. Access is limited to people and service providers who need it for those purposes.
We protect reporter confidentiality to the extent reasonably possible, but we cannot promise anonymity where disclosure is required by law, necessary for a fair investigation, or needed to protect a person from harm. We prohibit retaliation for a good-faith complaint, removal request, or appeal. Knowingly false, fraudulent, abusive, or repetitive submissions may result in restrictions under our policies.
7. Contact Information
For any questions regarding this policy or to follow up on a complaint, please contact:
Address: Baei Inc., 251 Little Falls Drive, Wilmington, County of New Castle, 19808 Delaware USA
8. Policy Updates
Baei Inc. reserves the right to update this policy at any time to reflect changes in legal, regulatory, or card network requirements. Updates will be posted on this page with the revised effective date.
Appeals Policy
If you believe content has been removed, restricted, or moderated in error, you may submit an appeal by contacting legal@baei.ai.
If the content is found to violate our Terms of Service or applicable law, it will remain removed. If the content complies with our policies, it may be restored where appropriate.
If you disagree with our decision, you may request an independent review by a neutral third party at the merchant’s expense.
Following completion of the review process, the decision will be considered final.
An appeal receives human review by a reviewer who was not responsible for the original decision and who considers the available record, any new evidence, applicable law, and current platform policies. For an appeal, include the original case reference and the reason you believe the decision should change. We will communicate the appeal outcome when legally permitted and reasonably practicable.
