This Policy Center contains Bae-i’s Privacy Policy context and supplementary policies that govern your use of Bae-i’s platform and services. These policies are incorporated into and subject to our Terms of Service and Privacy Policy.
PRIVACY POLICY
Bae-i’s Privacy Policy is incorporated into this Privacy Center. The Privacy Policy explains how we collect, use, share, retain, and protect personal information, and how users and creators may exercise privacy rights.
For readability, these standalone pages are also part of this Privacy Center and should be read together with the supplementary disclosures below: Privacy Policy, Cookie Policy, Refund Policy, Acceptable Use Policy, and Content Moderation Policy.
TABLE OF CONTENTS
7.
Content Moderation Overview
13.
Dispute Resolution Policy
17.
Intellectual Property Policy
18.
Law Enforcement Guidelines
22.
Prohibited Content Policy
25.
Regional & International Privacy Disclosures
27.
Third-Party Links Disclaimer
28.
Social Media Plugins Disclosure
29.
Updates & Notifications Policy
1. ACCEPTABLE USE POLICY
1.1 Purpose
This policy defines acceptable and prohibited uses of the Bae-i platform.
1.2 Acceptable Uses
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Engage in conversations with AI avatars for entertainment, education, or information
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Purchase tokens and access premium features
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Provide feedback to improve the service
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Share your experience (without sharing private conversation content)
1.3 Prohibited Uses
You may NOT use Bae-i to:
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Harass, threaten, or abuse avatars or other users
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Attempt to extract personal information about creators
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Engage in illegal activities or solicit illegal services
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Distribute malware or attempt to compromise platform security
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Scrape, data mine, or automatically collect content
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Create multiple accounts to circumvent restrictions or exploit promotions
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Resell access to avatars or platform features
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Use avatars for commercial purposes without authorization
1.4 Consequences
Violations may result in warnings, suspension, permanent ban, token forfeiture, or legal action.
2. AGE VERIFICATION POLICY
2.1 Minimum Age
Users must be at least 18 years old to use Bae-i.
2.2 Verification Methods
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Self-certification during registration
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Payment method verification (credit cards typically require 18+)
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Additional verification when required by law or platform safety
2.3 Parental Responsibility
Parents and guardians are responsible for preventing unauthorized access by minors. If we discover a user is under 18, we will terminate the account and delete associated data.
3. AI DISCLOSURE POLICY
3.1 Purpose
This policy provides transparency about how Bae-i uses artificial intelligence and machine learning technologies, in compliance with applicable regulations including California AB 2013 (effective January 1, 2026) and the EU AI Act (Regulation 2024/1689).
3.2 AI Systems We Use
Bae-i employs multiple AI systems to deliver our services:
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Powers real-time avatar responses
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Processes natural language to understand user queries
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Generates contextually appropriate responses based on creator knowledge bases
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Creates realistic voice output matching creator voices
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Processes voice samples to create voice models
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Generates speech in real-time during sessions
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Renders avatar video with lip-syncing
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Processes creator likeness to create visual models
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Generates video frames in real-time during sessions
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Analyzes creator content for knowledge extraction
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Converts content between formats (audio, video, text)
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Creates searchable knowledge bases for avatars
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Monitors interactions for policy violations
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Evaluates conversation quality for service improvement
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Detects and prevents abuse and fraud
3.3 AI Training Data
We train AI models using content provided by creators under Creator Licensing Agreements:
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Videos and audio recordings provided directly by creators
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Written documents, books, and educational materials
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Social media content, podcasts, newsletters, and similar public content from creator-provided or creator-authorized URLs, feeds, and accounts
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Training materials provided through our platform
All creator content is used under express written license. Creators retain ownership of original content and grant Bae-i rights for AI training, format conversion, and derivative works.
We do not train AI models on user conversations or interaction data. User interactions are processed on an inference-only basis to deliver responses in real time and to power each user’s personal conversation memory feature. We may use aggregate, non-content operational metrics (such as error rates and latency statistics) to monitor and improve system reliability — these metrics contain no conversation content. If we ever propose to train models on user interaction data, we will update this policy and offer an opt-out before any training begins.
Third-Party and Public Data
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Publicly available conversational datasets
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Licensed datasets from data providers
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Creator-authorized public URLs, feeds, channels, newsletters, and accounts collected using supported integrations, APIs, feeds, or other permitted technical means
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No bypassing of access controls or unauthorized access to private, restricted, or prohibited sources
3.4 California AB 2013 Compliance
In compliance with California Assembly Bill 2013 (effective January 1, 2026), we disclose:
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Licensed creator content (copyrighted, used under written license agreements, used only for that creator’s dedicated models)
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Licensed third-party datasets (purchased or licensed from data providers)
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Public domain and openly licensed materials
User interaction data is not used for AI training.
Copyright and Licensing Status
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Creator content: Copyrighted, used under Creator Licensing Agreements
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Third-party data: Licensed or public domain
Data Collection Timeframes
•
Creator content: Collected on an ongoing basis since platform launch
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Historical training data records are maintained for regulatory compliance
3.5 Model Types and Deletion Capabilities
Bae-i operates two categories of AI models with different characteristics:
These include voice clones, video avatar models, and knowledge bases specific to individual creators. Dedicated models:
•
Are fully deletable upon creator termination
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Can be completely removed within 30 days of termination request
•
Do not present any “unlearning” limitation
These include safety classifiers, quality scoring systems, and general conversational improvement models trained on aggregate data. Shared models:
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Are trained on anonymized, aggregate data from many users and creators
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Cannot selectively “unlearn” specific individual data after training (industry-wide technical limitation)
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Do not contain retrievable copies of original data
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Cannot identify specific individuals or reproduce specific conversations
3.6 AI Limitations and Accuracy
•
AI may produce inaccurate, outdated, or fabricated information (“hallucinations”)
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Avatar knowledge reflects training data at time of model creation
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Real-time responses may vary in quality based on system load
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Voice and video synthesis may contain artifacts or inconsistencies
AI-generated avatar responses do not constitute:
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Medical, legal, or financial advice
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Therapeutic or counseling services
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Official statements from the creator
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Verified factual information
Users should independently verify important information and consult qualified professionals for professional advice.
3.7 EU AI Act Compliance
Pursuant to the EU Artificial Intelligence Act (Regulation 2024/1689), applicable from August 2, 2025:
Our AI avatar systems are designed for entertainment and informational purposes. They are not intended for use in high-risk categories defined under the AI Act.
Our AI systems are trained on:
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Licensed content from creators obtained under written Creator Licensing Agreements
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Anonymized user conversation and interaction data
•
Publicly available conversational datasets and corpora
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All creator content used for training is obtained under express written license
•
We maintain records of content provenance and licensing status
•
Creators warrant ownership or proper licensing of content they provide
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We do not use unauthorized or scraped content for AI training
Detailed technical documentation regarding our AI systems, including model capabilities and limitations, is available upon request to regulatory authorities. Contact: legal@baei.ai
•
AI-generated avatar responses are monitored for quality and safety through automated systems
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Content moderation systems review interactions for policy violations
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Human review is available for account enforcement appeals
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Creator approval is required before avatar activation on the platform
3.8 Third-Party AI Providers
We work with third-party AI service providers to deliver our services. We identify these providers by category in this consumer-facing Privacy Center and maintain processor details internally for legal, security, audit, and enterprise review purposes.
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Voice synthesis providers
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Video generation providers
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Large language model providers
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Cloud AI infrastructure providers
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Analytics, diagnostics, security, and fraud-prevention providers
Creator content and user data may be shared with third-party AI voice, video, language, cloud infrastructure, analytics, and security providers under:
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Data processing agreements
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Confidentiality requirements
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Use limitations (only for providing Bae-i services)
Creators grant sublicensing rights for this purpose in their Creator Licensing Agreements. Service providers are prohibited from using data for their own purposes.
3.9 Your Rights
You may opt out of having your interaction data used for AI training by contacting us at legal@baei.ai or using the request methods described in the Privacy Center. Note: Opting out does not affect AI models already trained, and we may still use your data for safety, abuse prevention, and legal compliance.
You may request access to or deletion of your data per our Privacy Policy. See the Deletion Policy (Section 12) for information about limitations regarding trained AI models.
3.10 Updates
We may update this policy to reflect changes in our AI practices or regulatory requirements. Material changes will be announced with 30 days’ notice.
4. ANTI-FRAUD POLICY
4.1 Prohibited Activities
The following are strictly prohibited:
•
Using stolen payment methods
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Account manipulation for promotional abuse
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Coordinated inauthentic behavior
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Money laundering through the platform
4.2 Detection and Prevention
We employ automated systems and manual review to detect fraudulent activity. Suspicious accounts may be restricted pending investigation.
4.3 Consequences
Confirmed fraud results in immediate permanent ban, forfeiture of all tokens and earnings, and potential legal action and law enforcement referral.
5. BIOMETRIC DATA POLICY
5.1 Scope
This policy applies to biometric identifiers and biometric information collected from creators and users.
5.2 Types of Biometric Data
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Voice samples and voice characteristics
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Facial geometry and likeness data
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Speech patterns and linguistic characteristics
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Voice characteristics from voice interactions
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Speech patterns from conversations
5.3 Purpose
Biometric data is collected and processed for:
•
Creating AI voice clones for creator avatars
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Generating video avatars with accurate likeness
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Enabling voice interactions with avatars
•
Improving voice and video quality
5.4 Consent
Creators: Provide explicit consent through the creator application clickwrap flow and Creator Licensing Agreement before biometric data collection.
Users: Where required by applicable biometric or recording consent laws, Bae-i presents a pre-session click-through disclosure before the first covered voice or video interaction begins. That disclosure identifies the biometric identifiers, recordings, or related session artifacts collected, the purposes for collection and processing, and the applicable retention period. Users must provide an affirmative acknowledgment before the covered session begins.
Starting a voice or video interaction after that disclosure constitutes acknowledgment and consent to the recording and storage practices described in the Privacy Policy, including Sections 1.3 and 1.4. Users may stop using voice or video features at any time, but once a session begins, transcripts, conversation memory, and related session artifacts may still be retained as described in the Privacy Policy.
5.5 Retention
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Raw biometric signals: Up to 3 years from last interaction
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Biometric-derived data (embeddings, vectors): Up to 3 years from last interaction
•
Illinois residents (BIPA): Deleted within 3 years of last interaction as required by law
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Deletion triggers: Data deleted upon retention period expiration, deletion request, or account termination (whichever is earliest)
5.6 State-Specific Rights
See Privacy Policy Section 1.7 for Illinois (BIPA), Texas (CUBI), and Washington (WMPA) specific rights.
5.7 No Sale
Bae-i does not sell, lease, trade, or profit from biometric identifiers or biometric information.
6. COMMUNITY GUIDELINES
6.1 Respect
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Treat avatars and other users with respect
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Do not use hateful, discriminatory, or abusive language
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Respect creator boundaries and content guidelines
6.2 Safety
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Do not share personal information of others
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Do not attempt to contact creators outside the platform
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Report concerning behavior to our safety team
6.3 Authenticity
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Use accurate information in your account
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Do not impersonate others
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Do not misrepresent your identity or affiliations
6.4 Legal Compliance
•
Follow all applicable laws
•
Do not use the platform for illegal purposes
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Cooperate with legal requests and investigations
7. CONTENT MODERATION OVERVIEW
This section summarizes how Bae-i approaches moderation inside the broader Privacy Center. For full standards, review the Content Moderation Policy.
7.1 Approach
We use a combination of automated AI systems and human review to moderate content and enforce policies.
7.2 Automated Moderation
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Real-time safety classifiers monitor conversations
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Content is flagged for potential policy violations
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Severe violations may trigger immediate restrictions
7.3 Human Review
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Flagged content requiring judgment calls
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Appeals of automated enforcement
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Complex policy violation cases
7.4 Appeals
Users may appeal moderation decisions by contacting legal@baei.ai. Appeals are reviewed by human moderators not involved in the original decision.
8. COPYRIGHT POLICY
8.1 Respect for Copyright
Bae-i respects intellectual property rights and expects users and creators to do the same.
8.2 Creator Content
Creators must own or have proper licenses for all content they provide. See Creator Licensing Agreement Section 4 for representation and warranty requirements.
8.3 Reporting Copyright Concerns
If you believe content on the platform infringes your copyright — including creator-uploaded knowledge base materials, avatar outputs, profile materials, or public-facing platform content — report it to legal@baei.ai. Please include enough detail for us to identify the work you believe is infringed and the material you are reporting, along with your contact information. We review copyright reports promptly and will remove or restrict access to content where appropriate.
If you believe content was removed in error, contact legal@baei.ai and we will review the removal.
For creator-uploaded knowledge base content, see the Knowledge Base Content Guidelines for additional ownership, permission, and removal rules.
9. CREATOR CODE OF CONDUCT
9.1 Professional Standards
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Provide accurate information about themselves
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Maintain the quality and accuracy of their avatar’s knowledge base
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Respond to Bae-i communications in a timely manner
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Not engage in behavior that harms the platform or other creators
9.2 Content Quality
Creators are responsible for:
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Ensuring training content is accurate and up-to-date
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Flagging content that should not be used for AI training
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Updating their avatar when their views or information change significantly
9.3 User Interactions
Creators’ avatars should:
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Provide helpful and appropriate responses
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Not make false claims about qualifications or expertise
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Not provide professional advice outside their competence
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Respect user privacy and boundaries
10. CREATOR PAYOUT POLICY
10.1 Revenue Share
Creators receive 70% of Net Revenue from paid interactions with their twins. Free Tokens are provided without a corresponding customer payment. Free Tokens do not generate Gross Revenue or Creator earnings. Net Revenue is Gross Revenue minus itemized Platform Costs, including Voice, Video & Text Services, Monthly Twin Knowledge Maintenance, and any applicable One Time Video Creation Fee. See Creator Licensing Agreement Section 3 for the full definitions.
10.2 Billing Cycle and Payment Schedule
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Billing follows a shared calendar-month cycle (1st through last day)
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Payout calculations are performed in the first few business days of the following month
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Payouts processed by the 5th of the month
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Minimum payout threshold: $10 USD; below-threshold amounts carry forward
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Monthly video avatar hosting fees are pro-rated when service is activated or deactivated mid-cycle
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Monthly Twin Knowledge Maintenance are charged at the full $5 USD monthly amount and are not pro-rated
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The One Time Video Creation Fee is $50 USD and is charged once when applicable
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Negative balances offset future Creator earnings only and are never a personal debt, invoice, or charge to Creator
10.3 Payment Methods
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Payouts processed via third-party payment processors
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Creator must complete payment setup to receive payouts
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Bank transfer (ACH for US, wire for international) or other supported methods
10.4 Negative Balances
If Platform Costs exceed revenue in a billing period, the negative balance carries forward and is deducted from future revenue. Bae-i does not separately invoice creators.
10.5 Monthly Statements
Creators receive monthly statements showing revenue, costs by category, net revenue, profit share amount, and payout status, regardless of whether a payout occurs.
10.6 Tax Requirements
Creators are responsible for their own taxes. US creators must provide W-9 information. International creators may be subject to withholding.
11. DATA RETENTION POLICY
11.1 Retention Periods
Up to 5 years from last interaction
30 days (90 days for backups)
7 years (legal requirement)
Deleted with account deletion
Up to 3 years from last interaction
Product analytics records retained according to the applicable analytics retention and consent posture; aggregated or de identified analytics may be retained longer where not reasonably linkable to an individual
Active agreement; production deletion within 30 days of termination, backups age out on a rolling twelve-month schedule
11.2 Legal Holds
Data may be retained longer when required for legal proceedings, regulatory investigations, or safety incidents.
11.3 Deletion Requests
See Deletion Policy (Section 12) for how to request deletion.
12. DELETION POLICY
12.1 Purpose
This policy explains how you can request deletion of your data and what happens when you do.
12.2 What Users Can Delete
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All transcripts of your avatar interactions
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Accumulated conversation memory with each avatar
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Session recordings (audio/video)
How to delete: Profile settings > Privacy > Clear Conversation History, or email legal@baei.ai
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Account information (name, email, preferences)
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Payment history (subject to legal retention requirements)
How to delete: Profile settings > Account > Delete Account, or email legal@baei.ai
12.3 What Creators Can Delete
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Your avatar will be disabled
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Training data you provided will be deleted
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Knowledge bases will be removed
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Dedicated AI models (voice clone, video avatar) will be permanently deleted
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Existing prepaid commitments accepted before termination may be completed during a limited wind down period of up to 30 days
How to delete: Submit written termination notice per your Creator Licensing Agreement to legal@baei.ai
12.4 Deletion Timeframes
Within 30 days of request
Within 30 days of request
Within 30 days of request
Within 30 days of request
Within 30 days of request
Within 30 days of termination
Within 30 days of termination
Encrypted backups containing creator data
Rolling twelve-month schedule; not accessible for production use
Payment/transaction records
Retained 7 years (legal requirement)
Aggregated or de identified analytics
Not deleted when no longer reasonably linkable to you
12.5 AI Model Limitations
AI models learn by identifying statistical patterns across large amounts of data. Once a shared model is trained, it does not contain retrievable copies of the original data. Instead, it contains mathematical weights and parameters that represent learned patterns.
Dedicated Creator Models (Fully Deletable)
Each creator has dedicated AI models including their voice clone, video avatar model, and knowledge base. These models are specific to the individual creator and can be completely deleted upon termination. No “unlearning” limitation applies to dedicated models.
Shared Platform Models (Technical Limitation)
Shared models used for safety, quality scoring, and general platform improvements are trained on aggregate, anonymized data from many users and creators. Current AI technology cannot:
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Identify which parameters came from which specific data
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Selectively remove one person’s contribution from a trained shared model
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“Unlearn” specific information without retraining from scratch
This is an industry-wide technical limitation, not a Bae-i policy choice.
When you delete your data:
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We delete all identifiable data from our databases and storage systems
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We stop using your data for training new AI models
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Dedicated creator models (if applicable) are fully deleted
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Shared models trained before your deletion request may continue operating
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Shared models cannot identify you or reproduce your specific content
12.6 Data Retained for Legal Purposes
Certain data must be retained regardless of deletion requests:
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Transaction records: 7 years (tax and financial regulations)
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Legal hold data: Duration of legal proceedings
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Fraud prevention data: As required for ongoing investigations
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Regulatory compliance records: As required by applicable law
12.7 Verification
To protect against unauthorized deletion requests, we may require:
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Verification of account ownership
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For creators: Written notice per Creator Licensing Agreement
12.8 Confirmation
After processing your deletion request, we will send confirmation to your registered email address.
12.9 Questions
For questions about deletion or to submit a deletion request:
Email: legal@baei.ai
Mail: Baei Inc., 251 Little Falls Drive, Wilmington, County of New Castle, 19808 Delaware USA
13. DISPUTE RESOLUTION POLICY
13.1 Informal Resolution
Before initiating formal dispute resolution, contact us at legal@baei.ai. Many issues can be resolved quickly through direct communication.
13.2 Arbitration
Most disputes must be resolved through binding arbitration administered by JAMS under its Streamlined Arbitration Rules.
13.3 Class Action Waiver
You waive the right to participate in class actions or class arbitration.
13.4 Exceptions
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Small claims court for qualifying disputes
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Injunctive relief for intellectual property violations
14. COOKIE POLICY
14.1 What Are Cookies
Cookies are small text files stored on your device that help us operate the platform, remember your preferences, and understand how you use our services.
14.2 Types of Cookies We Use
Strictly Necessary Cookies
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Authentication and session management
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Essential platform functionality
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Payment processing, fraud prevention, and consent records
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Remember your preferences
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Customize your experience
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Enable features you’ve selected
Performance/Analytics Cookies
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Understand how users interact with the platform
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Identify areas for improvement
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Measure feature effectiveness
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Analytics may process identifiers such as user ID, IP/network data, device/app data, event metadata, and masked session replay data depending on configuration
•
Analytics storage is retained for up to 12 months before consent refresh or expiry
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Deliver relevant advertisements
14.3 Legal Bases by Cookie Category
Essential, security, and payment storage
Contract necessity and legitimate interests in service delivery, security, payment processing, and fraud prevention
Consent where required; otherwise legitimate interests in remembering requested settings
Analytics and masked session replay
Consent in the EU/UK; legitimate interests with opt-out where permitted elsewhere
Consent and opt-out records
Legal obligation and legitimate interests in honoring and documenting privacy choices
For the complete inventory, including storage names, purposes, duration, and legal basis, see the Cookie Policy.
14.4 Managing Cookies
You can control cookies through:
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Our cookie preference center
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DAA opt-out: aboutads.info/choices
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NAI opt-out: optout.networkadvertising.org
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Analytics-provider opt-out mechanisms where offered
14.5 Web Beacons and Pixels
We use web beacons and pixels to track email opens, measure advertising effectiveness, and understand user behavior. In particular, commercial and creator outreach emails we send may contain (a) a 1-pixel tracking image used to estimate whether the email was opened, and (b) click-redirect URLs that route through our infrastructure before forwarding to the destination so we can record link clicks. The identifiers we send to our analytics processors are pseudonymous (hashed) — we do not transmit raw recipient email addresses for these analytics purposes.
Recipients in the EU, UK, EEA, and Switzerland are excluded from pixel and click-redirect tracking unless we have obtained your consent. You can opt out of all marketing emails at any time by clicking the unsubscribe link in any commercial message we send (which honors the email-client one-click List-Unsubscribe header) or by emailing legal@baei.ai. We process unsubscribe requests within 10 business days as required by CAN-SPAM, and immediately where required by GDPR/PECR.
14.6 Subprocessor List on Request
A current list of our subprocessors — including each provider’s name, purpose, and processing location — is available on request by emailing legal@baei.ai. We provide updated lists on reasonable request and notify customers under active data processing agreements of material subprocessor changes in line with GDPR Art. 28(2).
14.7 California Privacy Choices
We do not sell personal information for money. Optional analytics or advertising technologies may constitute “sharing” for cross-context behavioral advertising under California law. California residents may opt out of sale or sharing and limit certain uses of sensitive personal information by using the cookie preference center where available or by contacting legal@baei.ai.
We do not currently process browser-based Global Privacy Control signals automatically. To submit a CPRA opt-out request, contact legal@baei.ai or use the request methods described in this Privacy Center.
15. DO NOT TRACK DISCLOSURE
We do not currently respond to browser Do Not Track (DNT) or browser-based Global Privacy Control (GPC) signals automatically. To submit a privacy request, contact legal@baei.ai or use the request methods described in the Privacy Center.
16. ENFORCEMENT POLICY
16.1 Violation Levels
Minor Violations: Warning, content removal
Moderate Violations: Temporary suspension (1-30 days)
Severe Violations: Permanent ban, token forfeiture
Criminal Violations: Law enforcement referral
16.2 Factors Considered
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Intent (accidental vs. deliberate)
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Cooperation with investigation
16.3 Appeals
All enforcement decisions may be appealed to legal@baei.ai within 30 days.
17. INTELLECTUAL PROPERTY POLICY
17.1 Bae-i IP
Bae-i owns all rights to the platform, technology, trademarks, and branding. Users may not copy, modify, or distribute our intellectual property without permission.
17.2 Creator IP
Creators retain ownership of their original content. They grant Bae-i a license for platform use as specified in the Creator Licensing Agreement.
17.3 User IP
Users retain rights to original content they create. They grant Bae-i a license to use such content for service operation.
17.4 AI-Generated Content
AI-generated avatar responses are owned by Bae-i and the applicable creator. Users may not claim ownership of AI-generated content.
18. LAW ENFORCEMENT GUIDELINES
18.1 Legal Process Requirements
We require valid legal process (subpoena, court order, or warrant) before disclosing user data to law enforcement.
18.2 Emergency Requests
In emergencies involving imminent threat to life, we may disclose information without legal process.
18.3 User Notification
Where legally permitted, we will notify users of law enforcement requests for their data.
18.4 Requests
Law enforcement should direct requests to legal@baei.ai with documentation of authority and specific data requested.
19. MINOR SAFETY POLICY
19.1 Age Requirement
Bae-i is for users 18 and older. We do not knowingly collect data from minors, and we do not knowingly process sensitive personal information of consumers under 16.
19.2 Discovery of Minor Users
If we discover a user is under 18, we will:
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Immediately disable the account
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Delete all associated data
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Refund recent token purchases (at our discretion)
19.3 Reporting
To report suspected minor users, contact support@baei.ai.
20. PLATFORM SAFETY POLICY
20.1 Safety Features
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Real-time content moderation
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Blocking and muting capabilities
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Emergency resources for users in crisis
20.2 Prohibited Content
See Prohibited Content Policy (Section 22) for detailed list.
20.3 Reporting Safety Concerns
Report safety concerns to support@baei.ai or use in-app reporting tools.
21. PAYMENTS POLICY
21.1 Payment Processing
Payments are processed by payment processors and app marketplace billing providers. We do not store full payment card numbers.
21.2 Currency
All prices are in USD unless otherwise specified.
21.3 Taxes
Applicable taxes are added at checkout based on your location.
21.4 Payment Security
We use industry-standard encryption and security measures. Review the privacy policy shown by the payment processor or app marketplace checkout provider for that provider’s practices.
22. PROHIBITED CONTENT POLICY
22.1 Strictly Prohibited
The following content is prohibited on Bae-i:
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Child sexual abuse material (CSAM)
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Content sexualizing minors
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Non-consensual intimate imagery
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Terrorism and violent extremism
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Doxxing and harassment campaigns
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Illegal weapons or drug sales
22.2 Restricted Content
The following may be restricted or require warnings:
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Sexually explicit content (where permitted)
•
Controversial political content
22.3 Reporting
Report prohibited content to support@baei.ai.
23. REFUND POLICY
23.1 General Rule
Token purchases are final and non-refundable.
This Refund Policy is incorporated into the Terms of Service. Each purchase is governed by the refund terms in effect at the time of that purchase.
23.2 Exceptions
Refunds may be provided for:
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Technical errors resulting in duplicate charges
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Service outages preventing token use
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Account termination by Bae-i without cause
23.3 Requesting Refunds
Contact support@baei.ai with order details and reason for refund request.
Future changes to refund terms apply prospectively to later purchases and ongoing platform use unless applicable law requires otherwise.
24. SECURITY POLICY
24.1 Security Measures
•
Encryption in transit (TLS) and at rest
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Access controls and authentication
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Security monitoring and incident response
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Employee security training
24.2 Reporting Vulnerabilities
Report security vulnerabilities to legal@baei.ai. We do not pursue legal action against good-faith security researchers.
24.3 Your Responsibilities
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Use strong, unique passwords
•
Enable two-factor authentication
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Report suspicious activity
•
Keep devices and software updated
25. REGIONAL & INTERNATIONAL PRIVACY DISCLOSURES
25.1 California (CCPA/CPRA)
This California Privacy Notice supplements the Privacy Policy and applies only to California residents within the scope of the CCPA/CPRA.
Rights: California residents have the right to know, access, correct, delete, opt out of sale or sharing, limit certain uses of sensitive personal information, appeal where required by law, and receive equal service and pricing regardless of whether they exercise their privacy rights.
Categories of Personal Information Collected
Name, email address, account identifiers, IP address, device identifiers
California customer records information
Billing details, country, profile details, creator application information
Purchase history, subscriptions, token purchases, session purchase activity
Internet or other electronic network activity
Usage logs, pages viewed, session duration, diagnostics, interaction history
Coarse country, region, or state inferred from IP address or similar network metadata; we do not collect precise device GPS location for avatar sessions
Audio, electronic, visual, or similar information
Text prompts, conversation transcripts, uploaded media, support communications, and session audio or video artifacts where available
Voice characteristics, speech patterns, creator facial geometry and likeness data, and biometric-derived embeddings where applicable
Professional or employment-related information
Yes, for creators/applicants
Creator bios, social profiles, business payout details, public roles or professional background
Personalization, recommendations, safety or fraud indicators, and service quality signals derived from interactions
Sensitive personal information
Account log-in credentials, contents of communications, biometric information, and coarse geolocation inferred from IP or similar network metadata
Sources: We collect personal information directly from you, automatically from your use of the Services, and from third parties such as authentication, payment, analytics, advertising, and creator tooling providers.
Purposes: Service provision, personalization, AI training and improvement where permitted, safety, security, fraud prevention, analytics, compliance, creator operations, and limited marketing.
Sensitive Personal Information: We do not collect precise GPS location through avatar sessions. We may collect the categories of sensitive personal information identified above, but we do not use or disclose sensitive personal information for cross-context behavioral advertising or to infer characteristics beyond what is necessary to provide the Services, maintain security, detect fraud, or comply with law.
Do Not Sell or Share Personal Information: We do not sell personal information for monetary consideration. We may disclose identifiers and online activity to advertising and analytics partners in ways that may constitute “sharing” under California law. Because the Services are limited to adults, we do not knowingly process sensitive personal information of consumers under 16, and we do not knowingly sell or share personal information of consumers under 16. See Minor Safety Policy (Section 19). To submit an opt out request, contact legal@baei.ai or use the request methods described in the Privacy Center.
Paid Services Disclosure: Paid subscriptions, token purchases, and paid avatar interactions are ordinary commercial transactions. Bae-i does not offer credits, discounts, or feature access in exchange for allowing AI training use of personal information a user could otherwise decline.
California “Shine the Light” Disclosure: California residents may request information about whether we disclosed certain categories of personal information to third parties for their own direct marketing purposes by contacting legal@baei.ai with “Shine the Light Request” in the subject line.
California AB 2013 Disclosure: See AI Disclosure Policy (Section 3.4) for required disclosures about AI training data, including data categories, licensing status, and collection timeframes.
25.2 Nevada
You have the right to opt out of sale of personal information for monetary consideration. Submit requests to legal@baei.ai.
25.3 Illinois, Texas, Washington
See Biometric Data Policy (Section 5) for state-specific biometric privacy rights.
25.4 Vermont
We will not disclose creditworthiness information to affiliates or share personal, financial, credit, or health information with non-affiliated third parties for marketing without authorization.
25.5 European Economic Area and United Kingdom (GDPR/UK GDPR)
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Contractual necessity: account creation, authentication, payments, subscriptions, token delivery, session delivery, customer support, and creator tools
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Consent: EU/UK optional analytics and masked session replay, non-essential cookies where required, marketing communications where required, biometric processing where required, and AI-training choices where consent is the applicable basis
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Legitimate interests: service security, fraud prevention, abuse prevention, product improvement, analytics outside the EU/UK where permitted with opt-out, creator operations, and legal claim support
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Legal obligation: tax, accounting, refund records, payment dispute handling, privacy request handling, and regulatory compliance
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Vital interests: emergency safety handling when necessary
Data Controller: Baei Inc.
Privacy Contact: legal@baei.ai
DPO Status: Bae-i has not appointed a statutory Data Protection Officer at this time. We review this assessment periodically and before any material expansion of biometric or large-scale monitoring activities.
EU Representative: DataRep, The Cube, Monahan Road, Cork, T12 H1XY, Ireland
UK Representative: DataRep, 107 Cheapside, London, EC2V 6DN, United Kingdom
Rights: Access, rectification, erasure, portability, objection, restriction, withdraw consent, automated decision review
Complaints: Contact your local data protection authority. EEA: Irish Data Protection Commission. UK: Information Commissioner’s Office.
EU AI Act Compliance: See AI Disclosure Policy (Section 3.7) for transparency disclosures required under Regulation 2024/1689, including training data summary, copyright compliance, and human oversight measures.
25.6 Australia
“Personal Data” includes “personal information” under the Privacy Act 1988 (Cth).
Bae-i complies with the Australian Privacy Principles (“APPs”). Personal information may be transferred to the United States or other jurisdictions where our infrastructure or service providers operate. In accordance with APP 8 (Cross-Border Disclosure), we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the APPs.
Under APP 6 (Use and Disclosure), we use and disclose personal information only for the purposes described in the Privacy Policy or for purposes reasonably related to those primary purposes.
Bae-i acknowledges the statutory tort for serious invasions of privacy introduced under the Privacy and Other Legislation Amendment Act 2024 and maintains safeguards designed to prevent misuse of personal, biometric, or audiovisual data.
If we use personal information to make automated decisions that could reasonably be expected to significantly affect your rights or interests, we will provide the legally required information and transparency through this Policy Centre, the Privacy Policy, and/or on a case-by-case basis.
Complaints: Office of the Australian Information Commissioner, GPO Box 5288, Sydney, NSW 2000.
25.7 Brazil (LGPD)
Rights under Article 18 include confirmation, access, correction, anonymization, portability, deletion, and information about sharing.
25.8 Canada (PIPEDA/Provincial Laws)
Data may be transferred to US data centers. Rights include access, correction, and withdrawal of consent.
25.9 India (DPDPA)
We process data in accordance with the Digital Personal Data Protection Act. You may nominate someone to exercise rights upon death or incapacity.
25.10 Japan (APPI)
International transfers are conducted under written agreements providing equivalent protections.
25.11 Singapore (PDPA)
We may rely on “deemed consent” where you voluntarily provide data.
25.12 Switzerland (FADP)
Contact legal@baei.ai for rights under the Swiss Federal Act on Data Protection.
25.13 Other Jurisdictions
We comply with applicable privacy laws in all jurisdictions where we operate. Contact legal@baei.ai for jurisdiction-specific information.
26. TOKEN POLICY
26.1 Nature of Tokens
Tokens are digital content providing access to platform services. They have no monetary value and cannot be redeemed for cash.
26.2 Purchase
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1 Token = $1.00 USD base price
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Mandatory platform, provider, and marketplace fees are included in the displayed price where required by applicable law
26.3 Usage
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Tokens consumed based on session duration and avatar rates
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Video sessions have a minimum charge of 0.5 minutes
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Unused tokens expire per the terms disclosed at time of purchase
26.4 Restrictions
Tokens cannot be sold, traded, or transferred. They may be forfeited for Terms violations.
27. THIRD-PARTY LINKS DISCLAIMER
Our platform may contain links to third-party websites and services. We are not responsible for their content, privacy practices, or terms. Review third-party policies before using their services.
28. SOCIAL MEDIA PLUGINS DISCLOSURE
We may use social media plugins that allow direct interaction with those platforms. These plugins may collect data according to their privacy policies. You can control plugin behavior through browser settings.
29. UPDATES & NOTIFICATIONS POLICY
29.1 Policy Updates
We may update these policies from time to time. Material changes will receive advance notice where required by law or where the change materially affects your rights or obligations. Continued use after the effective date of an update constitutes acceptance of the updated policies.
29.2 Notifications
We communicate updates via:
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Email to registered address
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Updated “Last Updated” or version metadata on the applicable legal page
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Other legally sufficient notice methods based on the nature of the change
For policy changes that affect purchases, the refund terms for a completed purchase remain governed by the policy in effect at the time of that purchase unless applicable law requires otherwise.
29.3 Your Responsibility
Keep your email current and check it regularly. You are bound by policy updates regardless of whether you read notifications.
CONTACT INFORMATION
Baei Inc.
251 Little Falls Drive, Wilmington, County of New Castle, 19808 Delaware USA
General Inquiries: hello@baei.ai
Privacy: legal@baei.ai
Legal: legal@baei.ai
Support: support@baei.ai
These policies are incorporated into and subject to our Terms of Service and Privacy Policy.
