Question 1

What is Bae-i?

Accepted Answer

Bae-i is a platform that allows you to interact with twins of real people. You can have conversations with AI-powered versions of individuals through video or voice chat, powered by advanced AI technology.

Question 2

How do I get started?

Accepted Answer

To get started, create an account using your email or Google login. A new eligible account normally receives 2 free tokens and 50 global free text messages to try the platform. At the standard voice price, 2 untouched tokens provide approximately 6 minutes of voice. Browse available people, select someone you would like to interact with, and start a conversation!

Question 3

Is Bae-i available on mobile devices?

Accepted Answer

Yes! Bae-i is available as a Progressive Web App (PWA) that works on any device with a modern web browser. You can also add it to your home screen for a native app-like experience.

Question 4

What does the blue check mark mean?

Accepted Answer

The blue check mark (✓) indicates a human-verified twin. This means the real person has personally approved this twin to interact on their behalf. Verified twins are trained on authentic content from the real person, and conversations are regularly reviewed to maintain quality. When you see the blue check mark, you can trust you're getting genuine expertise backed by real human knowledge and oversight.

Question 5

How do verified twins work?

Accepted Answer

Verified twins are created in partnership with the real person they represent. The process includes: (1) The real person approves twin creation and provides authentic training content, (2) The AI is trained on verified information directly from the person, (3) The person reviews and approves the twin's responses to ensure accuracy, (4) Ongoing quality checks maintain authenticity. This partnership ensures you're having conversations that truly reflect the person's expertise and personality.

Question 6

How can I become a verified twin creator?

Accepted Answer

To create a verified twin on Bae-i, you must be the real person (not a third party). The process involves: (1) Submitting an application with information about your expertise and why you want to create a twin, (2) Providing voice samples and knowledge materials for training, (3) Reviewing and approving your twin before it goes live, (4) Agreeing to periodically review twin interactions to maintain quality. If you're interested, visit the application page to get started.

Question 7

What are tokens and how do they work?

Accepted Answer

Tokens are the currency used on Bae-i. 1 token equals $1 USD. Bae-i currently uses standard platform pricing. Video costs 1 token per minute and voice costs one third token per minute. Text chat is different: a new eligible account normally receives 50 global free text messages before text costs 0.01 token per paid text message.

Question 8

How do I purchase tokens?

Accepted Answer

You can purchase tokens through the app using a credit card via Stripe. Go to your profile, select "Buy Tokens", choose a package, and complete the secure checkout process.

Question 9

Do tokens expire?

Accepted Answer

No, tokens do not expire. Once purchased, they remain in your account until you use them. However, please note that token prices and rates may change over time.

Question 10

Can I get a refund for unused tokens?

Accepted Answer

Token purchases are generally non-refundable. However, if you experience technical issues or have concerns, please contact our support team for assistance.

Question 11

How much do video vs voice sessions cost?

Accepted Answer

Bae-i currently uses standard platform pricing. The standard video price is 1 token per minute, while voice costs one third token per minute. Creators cannot set or choose their own interaction prices. Current prices shown in the product are authoritative and may change platform-wide.

Question 12

How realistic are the twin interactions?

Accepted Answer

Our twins use cutting-edge AI technology to provide natural, engaging conversations. They are trained on information about the real person they represent, creating authentic and meaningful interactions.

Question 13

Can I interact with twins in different languages?

Accepted Answer

Yes! Our twins support conversations in multiple languages including: Arabic, Chinese, Danish, Dutch, Filipino, French, German, Greek, Hindi, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Portuguese (Brazil), Russian, Spanish, Swedish, Tamil, Turkish, Ukrainian, and Vietnamese.

Question 14

What's the difference between video and voice-only modes?

Accepted Answer

Video mode shows a visual twin that speaks and responds with facial expressions. Voice-only mode provides just the audio conversation, which uses fewer resources and may be preferred for longer interactions.

Question 15

Can I switch between video and voice during a session?

Accepted Answer

No, you must choose video or voice when starting the session. To switch modes, end the current session and start a new one with your preferred mode.

Question 16

What happens if I run out of tokens during a session?

Accepted Answer

The session will automatically end when your tokens are depleted. You will receive a low balance warning when you have less than 2 minutes of session time remaining.

Question 17

How do I end a session?

Accepted Answer

Tap the End Session button at any time to finish your conversation. You will be charged only for the time used.

Question 18

What are the system requirements?

Accepted Answer

Bae-i works on any modern web browser (Chrome, Safari, Firefox, Edge). For the best experience, ensure you have a stable internet connection and allow camera/microphone permissions for interactions.

Question 19

Why isn't my microphone working?

Accepted Answer

Make sure you've granted microphone permissions to the website. Check your browser settings and device settings. Try refreshing the page or using a different browser if issues persist.

Question 20

The video is lagging or freezing. What should I do?

Accepted Answer

Video lag is usually caused by poor internet connection. Try: 1) Checking your internet speed, 2) Closing other applications, 3) Switching to voice-only mode, or 4) Moving closer to your WiFi router.

Question 21

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page. Enter your email address, and we'll send you instructions to reset your password. Check your spam folder if you don't see the email within a few minutes.

Question 22

Can I delete my account?

Accepted Answer

Yes, you can delete your account by contacting our support team. Please note that this action is permanent and will remove all your data, including any remaining token balance.

Question 23

How do I update my profile information?

Accepted Answer

Go to your Profile tab and tap "Edit Profile". You can update your name, email preferences, and other settings. Some changes may require email verification.

Question 24

Is my personal information secure?

Accepted Answer

Yes, we take security seriously. All data is encrypted, payments are processed securely through Stripe, and we never share your personal information with third parties without your consent.

Question 25

How do I save my favorite twins?

Accepted Answer

Tap the heart icon on any twin card or profile page to add them to your favorites. Access your favorites from the Favorites tab in the navigation dock.

Question 26

Troubleshooting: Session Won't Start

Accepted Answer

Follow these steps to resolve session start issues:

1. Check your token balance - You need a minimum of $0.50 in tokens for a 30-second session. Top up tokens if your balance is too low.

2. Verify your internet connection - Look for the network status banner at the top of the app. Try loading other websites to confirm connectivity.

3. Refresh the page - Close and reopen the app or refresh your browser. This can resolve temporary connection issues.

4. Clear your browser cache - Go to your browser settings and clear cached data for the last hour. This fixes outdated session data.

5. Contact support if the issue persists - Email support@baei.ai with details about the error message and steps you've tried.

Question 27

Troubleshooting: Unexpected Charges

Accepted Answer

If you notice unexpected charges, follow these steps:

1. View your transaction history - Go to your profile and tap "View Transactions" to see detailed session information including duration and cost.

2. Check the session duration - Charges are calculated per minute. Review how long each session lasted and verify the math.

3. Review pricing differences - Video sessions charge the full rate, while voice sessions are about 67% cheaper. Make sure you understand which mode you used.

4. Verify you didn't have multiple sessions open - Check if you accidentally left a session running or started multiple sessions simultaneously.

5. Contact support with your transaction ID - If charges still seem incorrect, email support@baei.ai with the specific transaction ID for investigation.

Question 28

Troubleshooting: Audio/Video Quality Issues

Accepted Answer

To improve audio or video quality:

1. Check your internet connection speed - Run a speed test (search "speed test" in Google). You need at least 5 Mbps for smooth video.

2. Close other bandwidth-heavy applications - Stop downloads, streaming services, and video calls that may be using your internet connection.

3. Try voice mode instead of video - Voice-only mode uses much less bandwidth and may work better on slower connections.

4. Restart your browser - Close all browser windows and reopen the app. This clears temporary memory issues.

5. Try a different browser - Switch to Chrome, Safari, Firefox, or Edge if your current browser is having issues.

Question 29

Troubleshooting: Payment Issues

Accepted Answer

If you're having trouble purchasing tokens:

1. Verify your payment method is valid - Check that your credit card is not expired and has sufficient funds available.

2. Check if your bank is blocking the transaction - Some banks flag new online services. Contact your bank to authorize Bae-i payments.

3. Try a different payment method - Use an alternative credit card or payment method if available.

4. Clear browser cookies and try again - Go to browser settings, clear cookies, and attempt the purchase fresh.

5. Contact support for manual token addition - Email support@baei.ai with proof of payment if the transaction went through but tokens weren't added.

Question 30

Troubleshooting: Account Access Issues

Accepted Answer

If you can't access your account:

1. Verify you're using the correct email address - Check for typos and make sure you're using the email you registered with.

2. Check your spam folder for the verification email - Email verification messages sometimes end up in spam or junk folders.

3. Try password reset if you forgot your password - Click "Forgot Password" on the login page and follow the instructions sent to your email.

4. Check if your account was temporarily suspended - Look for an email notification from Bae-i about account status or policy violations.

5. Contact support for account recovery - Email support@baei.ai with your registered email address and any relevant details about the access issue.

Question 31

What content can I upload to my knowledge base?

Accepted Answer

You can upload content you own or have rights to use commercially. This includes: your own written materials, lectures, presentations, podcasts, and original research; public domain content (including government publications from NIH, CDC, WHO); and Creative Commons licensed content that permits commercial use. You cannot upload copyrighted books, academic journal articles from subscription databases, or content from library databases. For full details, see our Knowledge Base Content Guidelines in the Legal section.

Question 32

Can I upload academic journal articles or textbooks?

Accepted Answer

No. Journal subscriptions and textbook purchases grant you rights to read and study the content, but generally do not permit loading content into AI systems or commercial use. However, facts and knowledge are not copyrightable—only the specific expression is protected. You can read these sources, extract the key facts and insights, and provide us with documents that capture this knowledge in your own words. This is how professionals have always synthesized and shared knowledge.

Question 33

What about public domain or Creative Commons content?

Accepted Answer

Yes, you can upload public domain and appropriately licensed Creative Commons content. Public domain includes: content explicitly released to public domain, government publications (NIH, CDC, WHO documents), and works published before 1928 in the US. For Creative Commons content, verify the license permits commercial use—look for licenses that don't include the "NC" (NonCommercial) restriction. Open access journal articles marked with CC licenses are often suitable.

Question 34

Why can't I just upload my professional library?

Accepted Answer

Subscribing to a journal or purchasing a book grants you specific personal use rights, not commercial AI training rights. Using subscription content in your twin's knowledge base would likely violate both copyright law and your subscription terms of service. The good news: your real value as a twin isn't in regurgitating textbook content—it's in your professional judgment, personal experiences, and unique communication style. Your authentic voice, captured through your own content, is what makes your twin engaging and valuable. Contact support@baei.ai if you have questions about specific content.

Question 35

How and when do creators get paid?

Accepted Answer

Earnings are calculated for each calendar month. Payouts for the previous month's eligible usage are processed at the beginning of the following month, targeted by the fifth day once payout setup is complete. Bae-i uses Dots for creator payouts. Available methods depend on your country, compliance requirements, and the choices shown during Dots onboarding. Depending on location, Dots may offer local or international bank transfer, ACH or RTP, SEPA, IBAN or SWIFT, PayPal, Venmo, Cash App, AirTM, Payoneer, regional wallets or local payment rails, gift cards, or cryptocurrency. The minimum payout is $10 USD, and smaller balances carry forward. Complete payout setup in My Twin Settings.

Question 36

Can creators set their own prices?

Accepted Answer

No. Bae-i currently uses standard platform pricing, so creators cannot set or choose their own interaction prices. The standard video price is 1 token per minute. Voice costs one third token per minute. After the account-wide free-message allowance, text costs 0.01 token per paid text message, or 100 paid messages per token. New eligible accounts normally receive 2 free tokens and 50 global free text messages. Current prices shown in the product are authoritative and may change platform-wide.

Frequently Asked Questions